Terms and Conditions

  • Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. In this instance the full value of the ticket less any booking fees and postage/credit card charges will be refunded.
  • Refunds will be processed with 10 working days of refund request.
  • Refunds for rescheduled events will be given up to 48 hours before the rescheduled event.
  • Rescheduled gigs, we can not guarantee ticket holders notification of the rescheduled date. Please monitor the venues website.
  • We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
  • The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
  • Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
  • Venue management reserve the right to refuse admission and may conduct security searches on entry.
  • You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
  • There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
  • There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
  • You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.
  • The event organiser, venue management and SOtickets accept no responsibility for any personal property.
  • Ticket holders consent to filming and sound recording as members of the audience.
  • All of these terms and conditions are governed by English law.
  • If a Promoter also lists terms and conditions, these supersede those of SOtickets.
  • Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.
  • We reserve the right to cancel any tickets we believe to have been purchased fraudulently.
  • For any other queries or help, please contact us using our contact form or call customer services on 08454744718